Last Updated: June 2026

Returns and Refunds

Eligible items may be returned within 14 days of delivery provided they are:

• Unworn
• Unwashed
• Unused
• In original condition
• Returned with original tags attached

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@petiteroselle.com. Please note that returns will need to be sent to the following address:  PO BOX 7016, Sale 3850. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@petiteroselle.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

For hygiene, safety, and customisation reasons, the following items cannot be returned, exchanged, refunded, or credited unless deemed faulty:

• Handmade soft toys
• Crochet rattles
• Teethers
• Personalised items
• Custom-made orders
• Sale or clearance items

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Approved returns will be issued as a store credit only. Refunds are not available for change-of-mind purchases.